Frequently Asked Questions
Everything you need to know about your Dorsey experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that sale items and personalized pieces are final sale.
How should I care for my Dorsey jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place inside the provided microfiber pouch.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What materials are used in your collections?
Our collections feature high-quality lab-grown gemstones, custom-cut crystals, and precious metals including 14k gold plating and sterling silver.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.